Privacy Policy
Effective Date: 02 April 2025
Last Updated: February 2026
This Privacy Policy explains how UKCS Consulting Services Limited, trading as UK Construction Support (“we”, “us”, “our”), collects, uses, and protects your personal data when you use our website:
https://ukconstructionsupport.com
We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK data protection laws.
1. Who We Are (Data Controller)
UKCS Consulting Services Limited
Trading as UK Construction Support
We are the Data Controller responsible for your personal data.
Contact details:
Email: care@ukconstructionsupport.com
Website: https://ukconstructionsupport.com
2. What Information We Collect
We may collect the following categories of personal data:
A. Identity & Contact Data
• Full name
• Email address
• Phone number
• Postal address
B. Service-Related Data
• Information required for CSCS applications
• CITB test booking details
• Qualification information
• Identification documents (where required for booking)
C. Payment Information
Payments are processed securely via PCI-DSS compliant payment providers.
We do not store card details on our servers.
D. Technical Data
• IP address
• Browser type
• Device type
• Pages visited
• Cookies and analytics data
3. How We Collect Your Data
We collect data when you:
• Complete website forms
• Place an order
• Contact us by phone or email
• Subscribe to updates
• Interact with our website
We may also receive information from third-party service providers necessary to complete your booking.
4. Lawful Basis for Processing (UK GDPR Article 6)
We process your data under the following lawful bases:
Contractual Necessity
To fulfil your booking or application request.
Legitimate Interests
To improve services, prevent fraud, and manage operations.
Legal Obligation
To comply with tax, accounting, and regulatory requirements.
Consent
For marketing communications (where you opt in).
5. How We Use Your Data
We use your information to:
• Process CSCS applications
• Arrange CITB test bookings
• Register training or NVQ enrolments
• Provide customer support
• Process payments
• Send booking confirmations
• Improve website performance
• Prevent fraud
We do not sell your personal data.
6. Sharing Your Data
We may share your data only where necessary with:
• CSCS (Construction Skills Certification Scheme)
• CITB
• Test centres (e.g., Pearson VUE)
• Training providers
• NVQ awarding bodies
• Payment processors
• IT and hosting providers
All third parties are required to process data securely and in compliance with UK GDPR.
7. International Data Transfers
Some service providers (such as payment processors or analytics providers) may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, including:
• Adequacy regulations
• Standard Contractual Clauses (SCCs)
• UK-approved transfer mechanisms
8. Data Retention
We retain personal data only as long as necessary for:
• Completing your service
• Legal compliance (e.g., tax records)
• Dispute resolution
Typical retention periods:
• Booking records: up to 6 years (for accounting/legal purposes)
• Marketing data: until consent is withdrawn
After this period, data is securely deleted.
9. Data Security
We implement appropriate technical and organisational measures including:
• SSL encryption
• Secure hosting
• Access controls
• Regular system monitoring
Payment details are handled exclusively by secure payment providers.
10. Cookies & Tracking
We use cookies to:
• Enable website functionality
• Improve performance
• Analyse traffic via tools such as Google Analytics
You can control cookies via your browser settings.
A separate Cookie Policy may apply where required.
11. Marketing Communications
If you opt in, we may send:
• Service updates
• Booking reminders
• Relevant service information
You may unsubscribe at any time via email or the unsubscribe link.
12. Your Rights Under UK GDPR
You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally permitted)
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
To exercise your rights, email: care@ukconstructionsupport.com
We will respond within one month.
13. Complaints
If you are unhappy with how we handle your data, you may contact:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
We encourage you to contact us first so we can resolve the issue.
14. Children’s Data
Our services are intended for individuals aged 16 and above.
We do not knowingly collect data from children under 16.
15. Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
• Notify the ICO within 72 hours (where required)
• Notify affected individuals without undue delay
16. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
